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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kareen Hayden

Kareen Hayden

August 26, 2026

5  out of  5
rating by Kareen Hayden
"I’ve been working with this office for 25 years and my experience with Melissa and their staff has been excellent! Highly recommend!"
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P G

August 26, 2026

5  out of  5
rating by P G
"I’m 68 years old and I’ve had State Farm since 11th grade in high school. There is a reason. You guys are so efficient and helpful and Compassionate! State Farm answers all my questions until I’m comfortable with rates and service, etc. I really like our local office with Melissa Radel and all her associates. Minnesota Nice right in my own hometown!
In Appreciation,
Patricia Golberg"
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Alyssa Wilson

August 25, 2026

5  out of  5
rating by Alyssa Wilson
"I always receive the best customer service and experience with Melissa and her team. They consistently go above and beyond to help their customers.

I’ve had my auto insurance with them since I started driving, and I continue to add additional policies because I know I can always trust them to provide excellent service.

Kayla is always exceptionally helpful whenever I call. She takes the time to thoroughly walk through all the details with me to make sure I have everything I need. She has even helped file claims for me when I’m short on time, ensuring there are no delays.

I highly recommend Melissa’s team for all of your insurance needs. They are trustworthy, responsive, and consistently provide an outstanding customer experience!"
We responded:
"Alyssa, thank you for the amazing review! Our insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Melissa Radel, your State Farm Agent "
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Wendy Strom

August 19, 2026

5  out of  5
rating by Wendy Strom
"Very friendly and easy to talk to. They asked pertinent questions and helped me get the insurance I needed."
We responded:
"Thank you so much for the 5 stars, Wendy! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Tory H

August 15, 2026

5  out of  5
rating by Tory H
"Myself and my family have been working with this office for decades. They are great!"
We responded:
"Thanks so much for the amazing review, Tory! We really appreciate your support here in New London. Just reach out anytime if you need us - we’re here for you. "
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Ryan De Vos

August 13, 2026

5  out of  5
rating by Ryan De Vos
"Everyone I've worked with at this office since being with State Farm have been great to work with. I had three deer strikes within the first year and everything was handled seamlessly. Purchasing a house even several hours away from where they're located was a breeze getting homeowners insurance set up and a new driver added. Melissa has got a great team!"
We responded:
"Thanks so much for the great review, Ryan! We’re thrilled to hear you had such a positive experience with our insurance team here in New London. "
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Abigail Loesch

August 10, 2026

5  out of  5
rating by Abigail Loesch
"We've been working with this office for over 10 years, and they have always been responsive and friendly. Very happy to recommend them."
We responded:
"Abigail, we really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jessie Holmstrom

July 22, 2026

5  out of  5
rating by Jessie Holmstrom
"If you're looking for an agent and staff that is not only knowledgeable, but also friendly and helpfup. This office is the one for you. Thay are on the ball every time I need them. For both my business and personal accounts. Would 100 percent recommend Melissa Radel and her staff at State Farm."
We responded:
"Thanks so much for the amazing review, Jessie! We really appreciate your support here in New London. Just reach out anytime if you need us - we’re here for you. "
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Connor Hacklander

July 13, 2026

5  out of  5
rating by Connor Hacklander
"Always helpful with quick responses and great recommendations for the coverage I need!"
We responded:
"We really appreciate your 5-star review, Connor. It means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Heather Gravley

July 13, 2026

5  out of  5
rating by Heather Gravley
"Always very helpful! Great customer service"
We responded:
"Heather, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
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Jeff Tougas

July 8, 2026

5  out of  5
rating by Jeff Tougas
"Great group here at SF. very helpful and quick to respond and help with unplanned claims and repairs."
We responded:
"Jeff, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Melissa Radel’s Team!"
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Patty Klabo

July 8, 2026

5  out of  5
rating by Patty Klabo
"Absolutely the best!!!"
We responded:
"Wow, thank you for the 5-star review, Patty! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Kimmy Hasbrook

July 7, 2026

5  out of  5
rating by Kimmy Hasbrook
"State Farm insurance has been very good for me. When I had a fire in my apartment building they helped me with a motel room, replacement of my stuff I lost in the fire. Also the car insurance I have is full coverage and State Farm insurance has been fair on the damages on my vehicle that needed to be replaced. Very polite customer service and also helpful with answering my questions. Thank you State Farm. You are all very appreciated."
We responded:
"Thank you for the amazing review, Kim! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. If you need anything down the road, do not hesitate to reach out - we would love to help!"
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Libbie Anderson

July 6, 2026

5  out of  5
rating by Libbie Anderson
"Great service and wonderful to work with! Switched to them and had wonderful experience and they made the process easy, clear and affordable!"
We responded:
"Libbie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
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Colleen Hern

July 6, 2026

5  out of  5
rating by Colleen Hern
"Thanks to the great team at State Farm in New London, MN. They are always helpful and address any of my questions/concerns quickly and efficiently. I trust them to manage my car and home insurance and my investments."
We responded:
"Colleen, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Profile photo of Eric Johnson

Eric Johnson

July 2, 2026

1  out of  5
rating by Eric Johnson
"Best customer service! Very easy to make auto insurance changes via text with actual people from Melissa Radel's Office (Kayla)."
We responded:
"Thank you for your kind review of our Team, Eric. We appreciate it!"
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Sheila Purkat

June 30, 2026

5  out of  5
rating by Sheila Purkat
"Ashley and Kayla go above and beyond when I have questions about anything! Thanks Melissa Radel agency"
We responded:
"Thank you for the amazing review, Sheila! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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alen gleisner

June 25, 2026

5  out of  5
rating by alen gleisner
"The SF Team always give me results for any questions or needs! Super Service!"
We responded:
"Thank you for the amazing review, Alen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate you and look forward to serving you in the future! "
Profile photo of Jasmine Hanson

Jasmine Hanson

June 19, 2026

5  out of  5
rating by Jasmine Hanson
"Amazing ladies! 🥰"
We responded:
"Hi Jasmine! 🥰 Thank you so much for your amazing review! We’re thrilled you love our ladies—your support truly means a lot. We can’t wait to assist you again soon! 💖"
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Mary Vomacka

June 11, 2026

5  out of  5
rating by Mary Vomacka
"Melissa and her staff have been extremely beneficial during many life causalities and events. They work hard to deliver personalized and professional service. Thank you!"
We responded:
"Dear Mary, thanks for choosing us and leaving such a great review! We are so happy that you are enjoying your experience with our office. We hope to continue to be one of your favorites! We're here for you anytime!"
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Nate C

June 7, 2026

5  out of  5
rating by Nate C
"Amanda did an amazing job helping us through our questions and making sure our policies were up-to-date. She was thorough, positive, and helpful."
We responded:
"Greetings Nate, thanks so much for taking the time to share your positive experience! We appreciate your recognition of Amanda's efforts and will do our best to keep up the great work! See you next time!"
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Steve B

May 26, 2026

5  out of  5
rating by Steve B
"Kayla always greets me with a smile and a warm hello. They always take care of my changing needs. They ask question based on my needs to make certain I'm not missing something. Great local agency."
We responded:
"Hey Steve, thank you for the awesome feedback. We truly appreciate your recommendation of our agency and will work hard to continue going above and beyond! We look forward to serving you many more times in the future! "
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Beth Johnson

May 22, 2026

5  out of  5
rating by Beth Johnson
"We are closing on our house next week and Ashley and the whole team moved quickly and efficiently to get us our quote and the info to the lender. They helped us square things away and we will always be grateful to them all. Very professional and very caring!
Thank you so much,
Clark and Beth Johnson"
We responded:
"Thanks for your review, Clark and Beth. I am glad we were able to help you through this tough time. We are here for you whenever you need us. Thanks for being our good neighbor. – Melissa"
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Peter Bartz

May 16, 2026

5  out of  5
rating by Peter Bartz
"Melissa radel and her staff have supported me over the years and the service from her office has always been superb. I’ve just changed all of my insurance to her office. The price from State Farm saved me a significant amount of money and the support from her staff was excellent. people. Great insurance. Thank you team!"
We responded:
"Dear Peter, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon. - Melissa"
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Cole Radabaugh

April 29, 2026

5  out of  5
rating by Cole Radabaugh
"Great and easy to work, been really good with getting stuff done at a good and nice timely matter."
We responded:
"Greetings Cole, thanks for the kind words! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. See you next time!"