State Farm® Insurance Agent Melissa Radel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff Tougas
July 8, 2026
5
out of
5
rating by Jeff Tougas
"Great group here at SF. very helpful and quick to respond and help with unplanned claims and repairs."
Patty Klabo
July 8, 2026
5
out of
5
rating by Patty Klabo
"Absolutely the best!!!"
Kimmy Hasbrook
July 7, 2026
5
out of
5
rating by Kimmy Hasbrook
"State Farm insurance has been very good for me. When I had a fire in my apartment building they helped me with a motel room, replacement of my stuff I lost in the fire. Also the car insurance I have is full coverage and State Farm insurance has been fair on the damages on my vehicle that needed to be replaced. Very polite customer service and also helpful with answering my questions. Thank you State Farm. You are all very appreciated."
We responded:
"Thank you for the amazing review, Kim! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. If you need anything down the road, do not hesitate to reach out - we would love to help!"
Libbie Anderson
July 6, 2026
5
out of
5
rating by Libbie Anderson
"Great service and wonderful to work with! Switched to them and had wonderful experience and they made the process easy, clear and affordable!"
We responded:
"Libbie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Colleen Hern
July 6, 2026
5
out of
5
rating by Colleen Hern
"Thanks to the great team at State Farm in New London, MN. They are always helpful and address any of my questions/concerns quickly and efficiently. I trust them to manage my car and home insurance and my investments."
We responded:
"Colleen, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Eric Johnson
July 2, 2026
1
out of
5
rating by Eric Johnson
"Best customer service! Very easy to make auto insurance changes via text with actual people from Melissa Radel's Office (Kayla)."
We responded:
"Thank you for your kind review of our Team, Eric. We appreciate it!"
Sheila Purkat
June 30, 2026
5
out of
5
rating by Sheila Purkat
"Ashley and Kayla go above and beyond when I have questions about anything! Thanks Melissa Radel agency"
We responded:
"Thank you for the amazing review, Sheila! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
alen gleisner
June 25, 2026
5
out of
5
rating by alen gleisner
"The SF Team always give me results for any questions or needs! Super Service!"
We responded:
"Thank you for the amazing review, Alen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate you and look forward to serving you in the future! "
Jasmine Hanson
June 19, 2026
5
out of
5
rating by Jasmine Hanson
"Amazing ladies! 🥰"
We responded:
"Hi Jasmine! 🥰 Thank you so much for your amazing review! We’re thrilled you love our ladies—your support truly means a lot. We can’t wait to assist you again soon! 💖"
Mary Vomacka
June 11, 2026
5
out of
5
rating by Mary Vomacka
"Melissa and her staff have been extremely beneficial during many life causalities and events. They work hard to deliver personalized and professional service. Thank you!"
We responded:
"Dear Mary, thanks for choosing us and leaving such a great review! We are so happy that you are enjoying your experience with our office. We hope to continue to be one of your favorites! We're here for you anytime!"
Nate C
June 7, 2026
5
out of
5
rating by Nate C
"Amanda did an amazing job helping us through our questions and making sure our policies were up-to-date. She was thorough, positive, and helpful."
We responded:
"Greetings Nate, thanks so much for taking the time to share your positive experience! We appreciate your recognition of Amanda's efforts and will do our best to keep up the great work! See you next time!"
Steve B
May 26, 2026
5
out of
5
rating by Steve B
"Kayla always greets me with a smile and a warm hello. They always take care of my changing needs. They ask question based on my needs to make certain I'm not missing something. Great local agency."
We responded:
"Hey Steve, thank you for the awesome feedback. We truly appreciate your recommendation of our agency and will work hard to continue going above and beyond! We look forward to serving you many more times in the future! "
Beth Johnson
May 22, 2026
5
out of
5
rating by Beth Johnson
"We are closing on our house next week and Ashley and the whole team moved quickly and efficiently to get us our quote and the info to the lender. They helped us square things away and we will always be grateful to them all. Very professional and very caring!
Thank you so much,
Clark and Beth Johnson"
We responded:
"Thanks for your review, Clark and Beth. I am glad we were able to help you through this tough time. We are here for you whenever you need us. Thanks for being our good neighbor. – Melissa"
Peter Bartz
May 16, 2026
5
out of
5
rating by Peter Bartz
"Melissa radel and her staff have supported me over the years and the service from her office has always been superb. I’ve just changed all of my insurance to her office. The price from State Farm saved me a significant amount of money and the support from her staff was excellent. people. Great insurance. Thank you team!"
We responded:
"Dear Peter, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon. - Melissa"
Cole Radabaugh
April 29, 2026
5
out of
5
rating by Cole Radabaugh
"Great and easy to work, been really good with getting stuff done at a good and nice timely matter."
We responded:
"Greetings Cole, thanks for the kind words! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. See you next time!"
Carl Wieland
April 23, 2026
5
out of
5
rating by Carl Wieland
"Personal, fast and no hassle insurance solutions!!"
We responded:
"Greetings Carl, we are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you."
Jeff Kane
April 23, 2026
5
out of
5
rating by Jeff Kane
"My wife and I spend a good deal of the year out of the country. Melissa Radel’s office makes it really easy for us to suspend our vehicle insurance when we leave the country and reinstate it right before we return. Most of the time I can do it simply by texting them. Great service!"
We responded:
"Hey Jeff, thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!"
Lisa Hayes
April 22, 2026
3
out of
5
rating by Lisa Hayes
"Always beyond helpful!! Staff is always ready to answer questions and help me navigate through my Insurance needs."
We responded:
"Hi Lisa, thank you so much for your wonderful review! We truly appreciate your trust and we’re here whenever you need anything."
Adam Leaver
April 21, 2026
5
out of
5
rating by Adam Leaver
"Amanda Ross went above and beyond to help me get a claim paid that originally was not considered. With her help and patience it was paid promptly."
We responded:
"Adam, thanks for the kind words! We are happy to read that Amanda was able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to assisting you again in the future. "
Sandy Kunath
April 21, 2026
5
out of
5
rating by Sandy Kunath
"Caring helpful people that have always been there for us"
We responded:
"We’re so glad to be of service, Sandy! Providing thoughtful customer service with a smile is always something you can rely on with our State Farm team. Please let us know if you have any other questions about your insurance. We’re always happy to help.
"
Be Seppy
April 20, 2026
5
out of
5
rating by Be Seppy
"Craig and Melissa were such a great help in getting my policy updated! They are super prompt with replying to requests and really took care of my specific needs. Thank you!!"
We responded:
"Hello! We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! Hope you visit us again soon!"
Pam Ditmarson
April 16, 2026
5
out of
5
rating by Pam Ditmarson
"Kayla at Melissa Radel State Farm office in New London, MN is very helpful and has great costumer service."
We responded:
"Dear Pam, thanks for the kind words! We're thrilled that Kayla left such a great impression! As always, our team is looking forward to your next visit. We're here for you anytime!"
Kathy Hornick
April 14, 2026
5
out of
5
rating by Kathy Hornick
"Very Friendly and helpful"
We responded:
"Hi Kathy, thank you so much for your kind words! We're delighted to hear that you found our team friendly and helpful. Your feedback means a lot to us and encourages us to keep providing great service. We look forward to assisting you again in the future!"
Suzanne Thorson
March 3, 2026
5
out of
5
rating by Suzanne Thorson
"We just switched to State Farm Insurance with Melissa Radel. The price was much cheaper than all of them we checked for home and auto. THEN we got a box of chocolate chip cookies in the mail as a thank you! WHO DOES THAT? THEY DO!!! I look forward to our new insurance company!
Thank you!"
We responded:
"Suzanne, we are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! See you next time!"
Kobe Thorson
February 26, 2026
5
out of
5
rating by Kobe Thorson
"Always super helpful and informative throughout any process insurance related!"
We responded:
"Hey Kobe, thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon."